Salesforce Service Cloud For Dummies by Jon Paz, T. J. Kelley
English | March 23, 2015 | ISBN: 1119010683 | 384 pages | PDF/EPUB/MOBI | 72 Mb
Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud
Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing-for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you’ll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you’re a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions.
Examines how to enable your agents to provide efficient service
Discusses how to interact with customers through any channel
Offers insights on improving internal communication and collaboration
Shows how to resolve customer’s questions in a timely manner
Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.